RETURN/EXCHANGE/REFUND
What is the Return Policy?
Once you receive your order, you have fourteen (14) days to request a return and fourteen (14) days to ship the unwanted item(s).
Are returns free?
A flat Returns Handling Contribution of €10 will be deducted from your refund. This covers part of the processing costs involved in handling returns.
Can I exchange an item instead of a return?
If you are interested in a different size or colour, please return the item(s) and place a new order.
How can I return an item?
Please ensure that the items are in their original selling condition. Note that returns without intact tags or those requested after 14 days from the received date of the package will not be accepted.
To initiate or check the status of a return, please access the returns form.
How to return an item:
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Fill out the form with your details.
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Once submitted, you will receive an email with return instructions and the return label.
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Pack the item and hand it over to the indicated courier.
Timelines:
You can verify the status of your shipment through the form on the Returns page.
When I will be reimbursed?
Returns are typically reviewed within 1–2 business days of receipt, up to 72 business hours in specific cases.
Once approved, your refund will be issued to the original payment method.
Refunds are usually processed on the same business day, though the exact timing may depend on your bank. Depending on your payment provider, the funds should appear in your account within 30 days from the date of the refund.
If you haven’t received your refund after 30 days, please don’t hesitate to contact us at eshop@maccapani.store for further assistance.
Can I cancel or modify my order once placed?
Unfortunately, once an order is confirmed, we are unable to guarantee cancellation or modification. Please reach out to customer service at eshop@maccapani.store as soon as possible - we'll do our best to assist. You can always return your order once it arrives to you.
What if my item arrives damaged or incorrect?
Please contact us immediately at eshop@maccapani.store with your order number and a photo of the issue. We will resolve it as quickly as possible.