Shipping policy

Shipping Costs

We offer complimentary standard shipping for all orders, except for US and UK orders. The exact amount of shipping contribution is shown at the checkout.

Shipping costs are free for limited time periods that are always communicated on the website. Duties and taxes are included only for the following countries: Canada, EU, Japan, Hong Kong, Norway, UK, USA, South Korea, Switzerland. 

Express shipping may be offered for limited time, the price of the express shipping will be indicated at the checkout, based on the country of destination.

Shipping Times

Shipping time:

  • Orders placed before 12:00 PM (Monday to Friday) are shipped the same day.

  • Orders placed after 12:00 PM are shipped on the next business day.

Estimated delivery times from the moment of shipment:

  • Italy (excluding remote areas): 24–48 business hours

  • Sicily, Calabria, Sardinia and remote locations: 48–72 business hours

  • Europe: 48–72 business hours

  • International: 48–72 business hours, up to 4 business days. 

We ship with trusted partners including GLS, DHL, Fedex and BRT. A tracking number will be provided as soon as your order is dispatched.

Please note that delays caused by the courier are beyond our control, but we remain available to assist you at any time.

Return Policy

Once you receive your order, you have fourteen (14) days to request a return and fourteen (14) days to ship the unwanted item(s).


If you are interested in a different size or colour, please return the item(s) and place a new order.


Please ensure that the items are in their original selling condition. Note that returns without intact tags or those received after 14 days from the received date of the package will not be accepted.

To initiate a return, please send an email to eshop@maccapani.store.

How to return an item:

  1. Once your email is submitted, you will receive an email with return instructions and the return label.

  2. Pack the item and hand it over to the indicated courier.

Timelines:

You can always verify the status of your shipment through the form on the Returns page.

Returns are typically reviewed within 1–2 business days of receipt, up to 72 business hours in specific cases. 

Once approved, your refund will be issued to the original payment method.

Refunds are usually processed on the same business day, though exact timing may depend on your bank. Depending on your payment provider, the funds should appear in your account within 30 days from the date of the refund.

If you haven’t received your refund after 30 days, please don’t hesitate to contact us at eshop@maccapani.store for further assistance.